Booking Terms
Last updated August 27, 2026
Placeholder terms — this is draft wording and not the hotel's final legal text. It must be replaced before launch.
These Booking Terms govern your booking and your pet's stay at Pet Hotel Larissa. By completing a booking you confirm that you have read, understood and agree to them.
Bookings & payment
A booking is confirmed only once payment is received. The nightly rate shown at booking applies for the dates selected. Your reservation is held for a short period while payment is completed; if payment is not completed in time the hold is released and the dates may be offered to others.
Health & vaccinations
Your pet's vaccinations must be up to date, and you must present the health booklet and confirm the microchip number at check-in. We may refuse admission to any pet that appears unwell or whose vaccinations cannot be verified, without refund of the stay.
Your pet's stay
Please share any allergies, medication, dietary needs or behavioural notes when booking. You may bring your pet's own food and familiar bedding. We care for every guest as our own, but you remain responsible for the accuracy of the information you provide about your pet.
Liability
We take reasonable care of every pet in our charge. Except where caused by our negligence, Pet Hotel Larissa is not liable for pre-existing conditions, illness, injury or loss arising from information you did not disclose. Veterinary treatment needed during the stay may be arranged on your behalf and charged to you.
Cancellations & refunds
If you need to change or cancel a booking, please contact us as early as possible. Refund eligibility depends on how far in advance you cancel; specific terms will be confirmed with you.